Preparing for your Telemedicine Visit

We are excited to offer you the option of telehealth services. This service will allow you to have a medical appointment with your doctor via secure and interactive audio/video equipment. You will be able to speak in real time with your doctor during your telehealth appointment.

Before your Visit

Activate Your Procle Account
You should have received an activation text message or email from Morehouse Healthcare. If you have not received it, please contact us at (404)752-1000.

How to Launch your Visit

CLICK HERE for instructions on launching your telehealth visit.


Telehealth services are similar to the services our patients receive in our clinics, except, they are provided in patients’ homes via an app or web browser. Patients and Telehealth providers are able to see and speak with each other.

Telehealth providers may prescribe and/or refill many common medications and provide care for the many common ailments.

Appointments are required for Telehealth services, but can easily be requested.

We welcome new and existing patients to use our Telehealth services.

Please call us at (404)752-1000 or to initiate your next visit!

Telehealth visits work with every browser, as well as Android and iOS devices. Patients receiving services will receive specific instructions describing how to connect with their provider, after speaking with our call center staff.

Patients need a reliable, high-speed, internet connection to receive service.  We strongly recommend that patients keep their device plugged in while connected with Nova Health and use a Wi-Fi connection they are certain is secure. Using your cellular data plan (if any) may result in charges to you and/or the account holder.

At Morehouse Healthcare, we understand healthcare costs can be substantial, unexpected, and often complicated. Morehouse Healthcare accepts most health insurance plans and can bill insurance companies directly. Certain insurance plans may not cover Telehealth services, however, insurance coverage is evolving rapidly in response to Federal and State emergency proclamations addressing COVID-19 (coronavirus).

Many insurers are adding coverage for Telehealth services. If you wish to use your health insurance benefits, you will be responsible for the cost of any co-pay, co-insurance, patient responsibility, and non-covered services as determined by your insurer.

Currently, we are only able to offer Telehealth services to Georgia-based patients.